An ACH dispute can occur when the buyer questions the transaction and requests that their bank reverses the debit. An ACH transaction may be returned for several reasons, but the most common are:
What is the process for an ACH dispute?
NACHA is the governing body that defines rules and standards for ACH payments. Unlike the rules governing credit card purchases, the rules for ACH disputes do not allow a formal dispute process for challenging a dispute.
A personal account holder has up to 60 days to report ACH fraud to their bank, while businesses have just 24 hours. That’s because businesses aren’t protected under Regulation E. Rather, ACH fraud protection for businesses falls under the Uniform Commercial Code (UCC). After 24 hours, the business is liable for the translation, not the bank. It’s important for businesses to reconcile accounts promptly and review online activity regularly, in order to catch ACH fraud early and reduce the risk of fraud losses.
Business Customers need to reach out to support@vanify.app within 24 hours of the transaction to file a dispute.
